1. Please note, we do not collect any taxes and VAT, you only pay for the goods and the shipping cost.
2. Cancellation of the order is possible only in the first day after ordering.
3. All orders are shipped by registered mail (standart shipping) with the track number. You get a parcel number after the parcel is sent.
If there are only prints in the order, we send them as documents by registered parcel, without specifying the cost of the parcel. If there are woodcuts in your order, we ship them in small packages, with a small estimated cost.
4. We make and ship the goods within 3 - 5 business days.
5.. All prints are sent without frames!
6. Usually, the delivery of our prints is from 8 to 30 business days from the date of shipment, but now, due to the situation with COVID19 and all another worlds problems, maybe delays in the transportation of parcels by carriers and delays in customs clearance due to quarantine measures! Due to various circumstances beyond our control, there were cases that parcels were delivered up to 3 months. If you do not receive the parcel during this time, contact us and we will solve this problem!
7. All parcels are packed in plastic bags and heavy cardboard envelopes.
8. The parcel is kept in your local post office for 30 days. Please get your packages on time and enter your addresses correctly! If you do not receive your package and it will be returned to us or enter your address incorrectly, we will send it to you again when it is returned to us, but you will have to pay $10, as we pay the postage tax for the return of your package!
9. If you did not like or did not fit the product, you have the opportunity to return or exchange it. You need to write to us within 3 days of receipt. You will need to send the item back to our address with a tracking number. After we receive the goods back, you will receive a refund for the goods. Or we will send you the goods in exchange.
10. When you place your order in our store, you agree to our shop policies, including the shipping policy!
11. If you have any questions about the status of your order, delivery or any problems with the order - feel free to write to us email@example.com